Technology Device Information
HAS Student Device Repair Process
Temporary Tech Office Hours at the Karl Richter Campus to prepare for In-Person Instruction (Note: tickets are still required for the technology staff to repair equipment):
Below are steps that families should take if their student's device is not functioning properly and a repair may be needed.
(1) Create a technology ticket, There are three ways to contact the service desk to create a ticket:
(2) If the Service Desk is unable to fix the issue, you will be directed to drop the device off at the main office in the building where your student is enrolled.
(3) If your device needs to be sent out for repair your student will be offered a loaner device for those who qualify and while supplies last.
If your device needs to be sent out for repair we may be able to provide a Loaner device if:
Note: If your student receives a loaner device, they will be expected to return the loaner device once their device is repaired. You will be notified via email through the ticketing system and or email directly.
If you have further questions, you are always welcome to contact your school office for additional support.
When logging into your district issued chromebook, Clever or Schoology, your student will use their school issued email address and email password.
Students will be using Schoology for assignments and class related items.
It is best practice for students to access Schoology through their Clever account. This prevents students from using an incorrect link. On district issued chromebooks, in the Chrome browser bookmark bar, you will see an item on the left labeled “hask12.org Bookmarks”. When you click that link you will see a shortcut to Clever.
If using a personal device, students will still use their school email and password to access Clever and Schoology. We have links for both available on our website. In the top bar, click the Quick Links option and then choose Student Resources.
Can't Remember Email/Password?
If you can't remember your Holly Area Schools email address and password, please contact your student's main office for assistance.
Problem Signing in to Schoology
Are you using Clever to access your Schoology account?
Are you using your school email and school email password to access the accounts?
Don't remember your email address or password? Contact your building's main office staff for assistance.
If you have tried multiple times to log in, your account may be locked. Contact your building's main office staff to assist.
Problem Signing In to Chromebook?
Having issues signing into your chromebook?
Are you using your Holly Area Schools email address and password?
Chromebooks deployed by Holly Area Schools only allow Holly Area Schools accounts to sign in to them.
Are you connected to wifi?
Check the lower right hand corner to see if the device is connected to your home network. If you need help with getting connected to your home wifi, follow this guide by Google to help you.
Having Problems with School Issued Hardware?
Please have a parent or guardian contact the Oakland Schools Service Desk. The Oakland Schools Service Desk can be reached by email, at Servicedesk@oakland.k12.mi.us, and by Phone at 248.209.2060 between the hours of 7 am and 4 pm on Monday through Friday.
Troubleshooting Wifi Issues
Note: Oakland School Technology Services is unable to provide support for home networks. However, here are a few basic troubleshooting steps you can try before checking with your ISP or network hardware manufacturer’s website for support links.
- Restart your computer or mobile device.
- Try connecting to your home Wi-Fi network again.
- Ensure that you are entering the correct Wi-Fi password.
- Try connecting to another wireless network such as a coffee shop Wi-Fi network or public library Wi-Fi network and see if you can connect successfully.
Support Links To Local Internet Service Providers (ISP)
Support Links To Network Hardware Manufacturers
Resources for Internet Connectivity
As Holly Area Schools plans for the start of the 2020-2021 school year with remote learning, we recommend that you review your internet connectivity to support your student learning.
There are programs available through Comcast and other providers to offer internet for qualified families at a low monthly cost. Please see the list of providers below for more information.
Comcast Internet Essentials: https://www.internetessentials.com/
Spectrum Internet Assist: https://www.spectrum.net/support/forms/spectrum_internet_assist
Our team is here to support you with your district technology needs. Parents may contact our technology support team by reaching out to the Oakland Schools Service Desk.
Optional Insurance for 1:1 Devices
Optional Insurance, provided by Safeware, can be purchased on a yearly basis for your device.
Online Payment System
To pay for insurance through e-Funds, go to the e-Funds link at the top of the district web page. Choose 'Pay for Student Fees'. You can either create an account or continue as a guest. You will need your student's last name and student id number (you can see this in Skyward or you can ask your student's main office). Follow the prompts on the screens to complete the purchase.